Refund Policy
At Inbase, we strive to deliver high-quality services to our clients. This Refund Policy outlines the conditions under which refunds may be requested.
1. Nature of the Service
Inbase provides customized ecommerce store setup services. Due to the digital nature of the service, refunds are subject to specific conditions.
2. Refund Before Work Begins
A full refund may be issued if the order is canceled before any work on the project has started.
3. Once Work Has Started
Once the setup process begins — including template preparation, configuration, or customization — the project is considered in progress. In this case: • Full refunds are not available • Partial refunds may be considered at the discretion of Inbase
4. After Store Delivery
Once the ecommerce store has been delivered and access has been provided to the client, refunds are not available.
5. Exceptional Cases
Refunds may be issued in special cases such as: • Inability to deliver the agreed service • Technical limitations preventing completion Such cases will be reviewed individually by the Inbase team.
6. Requesting a Refund
To request a refund, please contact us at: support@getinbase.com
7. Refund Processing
Approved refunds will be processed using the original payment method within several business days.